Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Nichempire (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Korean manual. please ~ ~
Delivery to Poland only 2 weeks. Works good.
Krasivije časiki. Spasibo prodavcu.
Delivery took a little. Probably because the covid 19 Mayan arrived right
Top D +, specifications, and arrived early… Recommend
I waited very long, but came on time. Very comfortable, everything suits, the package was mint, but everything is whole.
браслет пришел очень быстро, чуть больше 2 недель. коробка помялась беспощадно, но браслет не пострадал. работает, заряжается. шаги отслеживает, давление и пульс показывае т довольно точно, приложение удобное. за эти деньги просто супер
The store of 5 stars. All as in the photo.
Пришла быстро, часы достойные. Сначала не поняла, как зарядить, потом разабролась. Скачала приложение и через приложение можно померить давление. Всё можно сделать через приложение. Только шаги тебе сразу показывают если ходишь
Все супер, часы пришли, до Приморского края 1,5 месяца, заряжаются, пока не включала, единственное, что плохо на ремешке нет стопора
Excellent watch. Recommend the store
I ordered 2 pores of hours. With red and black bracelet. A watch with two red bracelets came. turned to the store to send one black bracelet. The seller offered to buy a bracelet and no longer answers the messages
пришли вовремя. работают. Спасибо
Thank you very much recommend store came quickly
Watch works according to the description. Connects with applique FitPro. Does not detect Lefun health. My view strap can easily get odczepić from envelope watch, holding too lightly. Battery unless withstands too long. Is not ideal but as for this price póki what is OK. Bought for baby.
Arrived with 28 days very good as purchased.
Has a medium finish and battery not very hard, but the price is a good proposal.
I bought a watch for my father, I'm happy as a whole, but only one thing strained, that you can only charge this watch via a USB port. I hope enough for a long time.
Everything perfect very good watch
Не ждите Эпл Вотч за такие деньги) Цена соответствует часам
Watch normal for me brightness is not enough, how much will keep the battery we will see, came quickly
The order went very long, but tracked, the watch looks good, on the hand sit comfortably. For such a price a worthy offer. The disadvantage is very gentle plastic on the screen, scratches instantly
Like but like watches medium large these is average. Not know if is waterproof. Not tested. More the price paid worth. Delivery took 28 day working thought up fast because of pandemia.
часы пришли, всё работает
Ordered three, came two, money returned