Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Nichempire (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://nichempire.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@nichempire.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@nichempire.com
сумочка для своих денег не плохая,в действии ещё не пробовала, но сшита не плохо
ok arrivato in 2 settimane circa.... fatto bene
телефон влез и ещё место осталось)
Сумка соответствует стоимости, я очень довольна
I didn't see Ale's face.
Сумка огонь! пришла за месяц! целая, аккуратная,яркая!
Delivery to Moscow 1,5 months. To the quality of the goods there are no complaints, seams like durable, the fabric is something like dense neoprene, not breathable of course, but for such a sum everything is OK. The function of the bag is for carrying, not for ventilation, so it's OK. I did not communicate with the store.
Great bag. Keeps well. The Samsung s10e phone is placed without problems.
заказала 10.06.20 и получила 17.07.20, товаром довольна, влезает очень большой телефон (s20 ultra), для ключей есть отдельный карманчик
Thank you, I thought it would be a little more.
In general, a good handbag, in operation was not
Excellent bag, comfortable Definitely worth your money
The handbag is good. A little not neatly inside done. But it's not critical. Very fast delivery!
For the run is the same
Soft, pleasant to the touch, beautiful, length adjustable, phone moisture.
Product quality is good. Be aware of size before buying, this product is good for slim fit people, not good for fatty people with 36+ width.
Very nice quality and comfortable product.
Fastest delivery, came in 2 weeks, the goods are top for such a price segment
Kind of good. I didn't try it. The material is similar to neoprene. About the waterproof is not sure, but lightning with protection from moisture. I'll add after the test
Delivery 1,5 months. The bag is good, strong. Lock and gum quality. There is a department for water. A small pocket for small things with Velcro. Earphone hole. Phone fits. Pocket tight. There is a reflective strip. Thank u
Quality is satisfied, it came on time
Handbag is great!! Ihala mayge city to Kieva I thought colir beelsh yak Fuksa, not such a rozhevius, men's yakraz suit fuchsia... ale all-one garne and take a sip Mii kit... Dougeh like the shcho belt-elastic .. Garno to triage and can lower on the hips... Kishenya for the phone is great, yakaraz smatphone вміщується, and from the key of the Tros, the big pocket... It's karamashek for water!!! The requirement of the butyl butyl butyl butyl .. and Mabut trochi elastic band is sewn... it's the same .. Bag class .. Varta his grosha... dovoli yakisniy sewing .. P. S. Bag Duge vchasno joined, I went on the floor and threw a biganka... and then the bag was attached, and came to the honor of the reception of the reception of poviti biganki :)) So shcho uncle :)
10 days arrived very well
I liked everything. sewn neatly. thanks to the store!
Great bag! I want a couple more) And walking and running is very convenient. A large phone fits comfortably. There is a reliable pocket. And in the third you can drink a bottle. + reflective tape. When running, it does not move. I use every day, I need another color to take)