Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Nichempire (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://nichempire.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@nichempire.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@nichempire.com
An excellent product. I have used it on my Wolf stove with the grill in the middle and it looks brand new. I never thought that I would get all of the grease and crumbs from under the cracks and crevices but omg does this do the trick. I also used it in my bathtub and got rid of all the built up scum . I am ocd so I keep my home really clean. I would this product for anyone’s shopping list.
This was a great buy. The brushes are very durable and wash out easily. I like the sizes and they can be used to clean so many things. One thing to note is that the bristles are fairly stiff and they would probably damage a surface if it's not durable enough. It's nice they came with quick release extension to attach to your drill, making it much easier to switch between each brush. I will definitely be buying another set down the road if these wear out.
Great for scrubbing tubs, shower stalls, and tiled walls and floors. Love the different size brushes. Wear goggles, old clothes, use a cheap shampoo on the brushes with a bucket of hot water to wet down the surface you're cleaning, use a "cordless" drill, so you don't get shocked, and scrub away!
I've only used the rounded brush to clean my wheels on my truck and I've totally gotten my moneys worth. I had a stuck pad on the rear of my truck that ate the whole rotor through to the vents. So I had more than just brake dust all over my wheel (molten metal flakes). I've hat the truck detailed a few times since the brake issue was fixed and everyone has always told me that my wheel was ruined. I sprayed my wheels with some purple power and chocked the brush up in my Milwaukee and went to town. Wheels look amazing. I found that just letting the brush do the work did better than putting a lot of pressure on it. If all the brushes fell apart now I will still be happy with the purchase.
Cut my bathroom scrub time by half and works way better then just hand power! I’ve got a bad back so scrubbing for long periods is a no go. Let the cleaner soak or not the drill has enough power to scrub anything out for you.
This is awesome and cut down time significantly with cleaning a natural stone shower. I had to use a slim brush to get into the corners, but that is no big deal. I HATE cleaning the restrooms and this cuts down the time on the toilets and showers. I even put a good amount of pressure down while cleaning and this held up. No bent bristles. the included extension is great and sturdy too. Will use it with more than just the brush heads!
Love it! It can be a wild ride so strap yourself in for a deep cleaning. Don't forget safety goggles! You need them! I found that out the hard way, but luckily I was only cleaning with diluted vinegar. I got this to get my husband excited about cleaning the bathroom, but he wasn't fooled. At least it makes cleaning easier for me!
I wish I would have bought these years ago! My husband does concrete work. It’s nit like dirt where it just washes away with the water. It creates a sludgy grime that sticks to the ceramic and doesn’t rinse. These tools are perfect for taking care of that! I get so exhausted cleaning the shower all the time. It takes way more than just elbow grease! These tools do the work for me. My shower is white again!
Oh man why have I not purchased or seen this sooner! I am a very neat person and like to try my best to keep all my household areas as clean as possible. We have always had a couple of spots in the basement and garage that would not come clean with anything! Boy these did the trick like nothing to it. Mixed up some comet paste and went at those stains like a pro!! I can’t say thank you enough for a product being made like this. I especially love the extension part so I was able to get behind the yucky toilet areas!! Now I am pretty sure about everyone in my family has asked me where I got it and how did I find such a great deal!
Love this concept. I have used it for the stovetop, worked great, I have arthritis and sometimes scrubbing excessively will cause fluid to build up in my elbows. I used the rounded top one to get into the little spot on bathtub that is meant for a washcloth to hand and it’s hard to scrub that spot, worked beautifully. I also used along baseboards in bathroom on the floor and I’m very happy.
I was skeptical that this product would work but for the price thought it was worth the risk. Shower cleaning is my least favorite task so it's a job that tends to get put off. My shower had a very heavy buildup of soap scum and the grout lines were a particular mess. I sprayed down one wall at a time with cleaner than went to work with the big brush. It made quick work of the large areas. I used the rounded brush in the corners. These brushed did a quick job of cleaning this mess and with a fraction of the effort normally needed with a manual brush. Its been years since my shower looked this clean. And with a quick rinse these brushes looked like new. I would highly recommend this product.